Last Updated: 13 October 2026 | Version 2.1
Dudar Moving Ltd, trading as Dudar Moving ("we", "us", "our"), is the controller of the personal data described in this policy. We are a company registered in England and Wales, company number 16539715. Our address is 247-253 Wood St, London E17 3NT, UK.
This policy explains what we collect when you get a quote, book a removal or rubbish clearance, contact us or visit this website, what we do with it, who else sees it and how long we keep it. It covers customers and website visitors, not our own staff.
We have not appointed a data protection officer. Questions about this policy come to the same people who handle your booking.
The postcodes of the addresses, the van size and number of movers you choose, floors, lifts and steps at each address, any packing materials and extras, and the date you are looking at. If you use the "Don't know a postcode?" finder, we also receive what you type into it and the address you pick. For rubbish clearance: the address, the load size and any extras.
Your name, email address and phone number; the street address for each postcode (optional for removals, so our crew can find you); the date and time; anything you write in the notes; and when you ticked the box to accept our terms, and which version you accepted.
Everything you write to the assistant, or say to it with the microphone, and its replies; the details of your move it records from them (postcodes, home size, floors, items, date, time, your name, any street you give); the quote it shows you; and a scrambled form of your IP address, used only to stop the chat being abused. If you speak, the recording is turned into text by OpenAI and then thrown away: we never store the audio. Please do not type your phone number, email or card details into the chat; the booking form asks for those.
Card details go straight from the payment fields on our page to Stripe. We never see or store your full card number. We keep whether a deposit was paid, the amount and Stripe's payment reference, and we give Stripe your email address so it can send you a receipt.
Whatever you tell us — usually details about your move. Our crew may also message you on WhatsApp about your booking, which means WhatsApp handles your phone number and those messages.
When you arrive from an advert or a tracked link, we note the campaign tags in the link (utm_source, utm_campaign and so on), the Google or Meta click ID if there is one (gclid, fbclid), the page you landed on and the website that sent you. If you book, these are saved with your booking. If you used our quote form on another website, we note which website.
If we email to ask for a review, we record that we sent it and whether you clicked the link, so we do not ask twice.
If part of the site fails, we keep a technical error record. Email addresses, postcodes, long numbers and payment keys are stripped out of it before it is saved, and we never store what you typed into a form in it.
Data protection law says we need a lawful basis for each thing we do with your data.
| What we do | Lawful basis |
|---|---|
| Work out your quote from the postcodes and job details | Contract — steps you ask us to take before booking |
| Answer your questions and fill in the quote form through the chat assistant | Contract — steps you ask us to take before booking |
| Read chat transcripts to check the assistant gave you the right answers and to improve it | Legitimate interests — making sure what the assistant tells customers is correct |
| Take and run your booking: plan the crew and van, send confirmation, reminder and status emails, contact you about the job | Contract |
| Take a deposit and give refunds | Contract |
| Alert our staff to new and changed bookings on Telegram | Contract, and our legitimate interest in responding quickly |
| Keep booking and payment records for tax and accounts | Legal obligation |
| Keep a record of the terms you accepted, and deal with complaints, damage claims and disputes | Legitimate interests — being able to show what was agreed, and to bring or defend claims |
| Ask for a Google review after your move (see section 4) | Legitimate interests — hearing how the job went, and reviews that help others find us |
| Record which advert or link brought you, with your booking | Legitimate interests — knowing which adverts bring bookings, so we spend sensibly |
| Keep the site working and secure, and fix errors | Legitimate interests — running a working, secure website |
| Analytics and advertising measurement (PostHog, Google Ads, Meta Pixel) | Consent — given through the cookie banner, and you can withdraw it at any time |
Where we rely on legitimate interests, we have weighed them against your interests and kept what we collect to what the job needs. You can object to any of them (section 8).
You do not have to give us your details, but without a name, email address and phone number we cannot take a booking.
A few days after your move, we email once to ask how it went and whether you would leave a Google review. If you have not clicked the link three days later, we send one reminder. That is all: we do not send newsletters or offers, and we never pass your email address to anyone for their own marketing.
We send these only to customers who have just used our services, and only about those services.
If you would rather not get them, use the “Stop these emails” link at the bottom of any review email, or email us at dudar.moving@gmail.com. We will not ask you again, for that booking or any later one.
Our database and website servers are in London. Several of the providers above are US companies (Stripe, Mapbox, Resend, Vercel, Neon, Anthropic, OpenAI, PostHog, Google and Meta), and Telegram is based outside the UK, so your data may be handled or accessed from outside the UK.
Where data goes to a country the UK has not recognised as giving adequate protection, we rely on a safeguard UK law allows: the provider's certification under the UK Extension to the EU-US Data Privacy Framework, or the UK International Data Transfer Agreement or UK Addendum to the EU standard contractual clauses in its data processing terms. Ask us if you would like details for a particular provider.
| What | How long |
|---|---|
| Your booking: contact details, addresses, job details, prices, payment status, the terms you accepted, which advert brought you, and the record of emails we sent | We have not set a fixed deletion date yet. We keep bookings while we may need them — HMRC requires business records for at least six years, and a claim can be brought for six years — and we will delete yours sooner on request where the law allows |
| An unfinished booking (you started but did not book) | Deleted 7 days after you last changed it |
| The working copy of a finished booking form | Deleted 30 days after the booking is made (the booking itself is kept as above) |
| Chat assistant conversations | Deleted 90 days after your last message if you did not book; if you did, kept with your booking as above. Voice recordings are never stored |
| Booking alerts in our staff Telegram chats | Not deleted automatically yet; ask us and we will remove alerts about your booking |
| Emails and messages you send us | As long as we need to deal with them, and no longer than the booking they relate to |
| Website analytics (PostHog) | Kept under PostHog’s retention for our plan; recorded only if you accepted analytics cookies |
| Error records | Up to 30 days after the error last happened, or 90 days once it is fixed |
When we set fixed deletion periods, we will update this policy.
Stripe keeps its own payment records for as long as financial regulation requires it to. Google and Meta keep advertising data under their own policies.
You have the right to:
To use any of these rights, email us at dudar.moving@gmail.com. Tell us your booking reference if you have one. We may ask you to confirm who you are — usually by replying from the email address on the booking — before we hand over or change anything.
It is free. We will reply within one month. If a request is complex we can take up to two more months, and will tell you within the first month if we need to.
If you are unhappy with how we have handled your data, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator:
Online at ico.org.uk.
Or by phone on the ICO helpline, 0303 123 1113.
Your instant price is worked out automatically from the postcodes, the distance and driving time between them, the van, the number of movers, floors and access, and our published rates. It is a quote, not a decision about you: it does not look at who you are, it does not stop you booking, and you are free to call us to talk it through. It is not a decision with a legal or similarly significant effect on you.
If you use the chat assistant, it is software, not a person. It suggests a van and a crew from what you tell it and shows the same automatic price as the form; you can ask for a different van or crew, and nothing is booked until you confirm on the booking form.
Stripe automatically screens card payments for fraud and may decline one. If that happens, contact us and we will find another way for you to pay.
We do not make any other automated decisions about you.
Bookings are for adults. We do not knowingly collect personal data from anyone under 18.
We will update this page when what we do with your data changes, and change the date and version at the top. If a change affects a booking you have already made, we will email you about it. This is version 2.1, in force from 2026-10-13.